Sage incident

Sage Sole Trader - Degraded Performance

Resolved after 9 days 3 hours, affecting Sage Sole Trader, on June 8, 2026.

identified Jun 15, 2026, 03:54 PM UTC

We are actively investigating the cause of the issue and appreciate your patience as we work to resolve it.

Started
Jun 08, 2026, 10:35 AM UTC
Resolved
Jun 17, 2026, 02:33 PM UTC
Duration
9d 3h
Detected by Pingoru
Jun 08, 2026, 10:35 AM UTC

Affected components

Sage Sole Trader

Update timeline

  1. investigating Jun 08, 2026, 10:35 AM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating Jun 08, 2026, 10:57 AM UTC

    An issue has been identified affecting Android in-app purchase subscriptions in Europe, impacting both new subscriptions and renewals. We are currently investigating.

  3. identified Jun 08, 2026, 02:05 PM UTC

    We are continuing to investigate the issue. We appreciate your patience as we work to resolve this issue

  4. identified Jun 09, 2026, 08:59 AM UTC

    We are continuing to investigate the cause of the issue. Thank you for your patience while we work towards a resolution.

  5. identified Jun 12, 2026, 04:14 PM UTC

    We are continuing to investigate. We appreciate your patience and we will let you know as soon as this issue is resolved.

  6. identified Jun 15, 2026, 03:54 PM UTC

    We are actively investigating the cause of the issue and appreciate your patience as we work to resolve it.

  7. resolved Jun 17, 2026, 02:33 PM UTC

    This issue is resolved. All services continue to perform as expected.

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