Resolved after 57 minutes, affecting Brightpearl and Brightpearl, on June 2, 2026.
We have identified that customers in the US are receiving an "Unauthorised Error" when trying to use the Shipstation (Logistics Management Service) Connector. All other product functionality is working as expected. We are currently investigating.
Affected components
Update timeline
- investigating Jun 02, 2026, 12:59 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Jun 02, 2026, 01:07 PM UTC
We have identified that customers in the US are receiving an "Unauthorised Error" when trying to use the Shipstation (Logistics Management Service) Connector. All other product functionality is working as expected. We are currently investigating.
- resolved Jun 02, 2026, 01:57 PM UTC
The issue is resolved and the service is available and performing as expected.
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