Resolved after 1 day 23 hours, affecting Sage Intacct and Sage Intelligent Time, on June 1, 2026.
We have identified that customers that use Sage Intelligent time to connect via API with Sage Intacct were also impacted by this issue. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Affected components
Update timeline
- investigating Jun 01, 2026, 08:09 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Jun 01, 2026, 08:38 PM UTC
We have identified an issue where customers in North America are experiencing performance degradation and timeout issues when using the application. We are currently investigating.
- monitoring Jun 02, 2026, 12:09 AM UTC
We have identified that customers that use Sage Intelligent time to connect via API with Sage Intacct were also impacted by this issue. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Jun 03, 2026, 07:18 PM UTC
The issue is resolved and the service continues to perform as expected.
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