Resolved after 2 days 6 hours, affecting Brightpearl and Brightpearl and 1 more, on June 1, 2026.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Affected components
Update timeline
- investigating Jun 01, 2026, 09:57 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Jun 01, 2026, 10:12 AM UTC
We have identified a global issue preventing customers from updating the landed costs of their items. Customers are being presented with an error message: "Timeout error when applying landed costs". All other product functionalities are performing as expected. We are currently working on a fix.
- identified Jun 01, 2026, 04:11 PM UTC
We appreciate your patience as we work to resolve this issue.
- identified Jun 02, 2026, 11:01 AM UTC
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
- monitoring Jun 03, 2026, 10:53 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Jun 03, 2026, 03:58 PM UTC
The issue is resolved and the service continues to perform as expected.
Your product runs on more than Sage
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services