Resolved after 19 hours 42 minutes, affecting Brightpearl and Brightpearl and 1 more, on May 28, 2026.
The affected orders will be processed during the night and will be available on the 29th of May. If you require assistance please reach out to Customer Services.
Affected components
Update timeline
- investigating May 28, 2026, 01:30 PM UTC
We have identified that a subset of customers in the US, Australia, Argentina and Chile did not get some of their Shopify orders processed, and as a consequence won´t appear on the system. We are currently investigating.
- identified May 28, 2026, 01:52 PM UTC
The affected orders will be processed during the night and will be available on the 29th of May. If you require assistance please reach out to Customer Services.
- resolved May 29, 2026, 09:13 AM UTC
The issue is resolved and the service is available and performing as expected.
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