Sage incident

Sage Intacct - Operational

Resolved after 1 day 2 hours, affecting Sage Intacct, on May 25, 2026.

monitoring May 25, 2026, 10:34 AM UTC

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Started: May 25, 2026, 08:34 AM UTC
Resolved: May 26, 2026, 10:46 AM UTC
Duration: 1d 2h
Detected by Pingoru: May 25, 2026, 08:34 AM UTC

Affected components

Sage Intacct

Update timeline

investigating May 25, 2026, 08:34 AM UTC

We are investigating a potential issue with the service. An update will be provided within 30 minutes.
identified May 25, 2026, 08:46 AM UTC

We have identified an issue where some of the customers in Australia are unable to log in to the service while some are experiencing performance slowness. We are currently investigating.
identified May 25, 2026, 10:01 AM UTC

We have identified the cause of the issue and we are working on a fix.
monitoring May 25, 2026, 10:34 AM UTC

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
resolved May 26, 2026, 10:46 AM UTC

The issue is resolved and the service continues to perform as expected.

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