Resolved after 26 days 1 hour, affecting Sage Expense Management, on March 27, 2026.
We continue to work on gathering the missing transaction information for VISA cards from the night of the 26th to 27th of March. We appreciatte your patience and apologise for any inconvenience this might cause.
Affected components
Update timeline
- investigating Mar 27, 2026, 08:23 AM UTC
We identified that a subset customers in the US and Canada have not received the transaction information for payments they completed using VISA during the night of the 26th to 27th of March. We have identified the cause and are working to recover the missing transactions.
- identified Apr 01, 2026, 04:26 PM UTC
We continue on working on a fix for the issue to provide the missing transactions from the night of the 26th to 27th of March. We apologise for any inconvenience this might cause.
- identified Apr 10, 2026, 02:24 PM UTC
We continue to work on gathering the missing transaction information for VISA cards from the night of the 26th to 27th of March. We appreciatte your patience and apologise for any inconvenience this might cause.
- resolved Apr 22, 2026, 09:51 AM UTC
The issue is resolved and the all the transactions are available to customers.
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