Resolved after 7 days 4 hours, affecting Banking Service and Sage Business Cloud Accounting ZA and 1 more, on April 14, 2026.
We have identified an issue preventing customers in South Africa from syncing new transactions and onboarding accounts with Standard Bank (Yodlee). Standard Bank customers connecting a current or savings accounts are encouraged to switch to the Standard Bank connection labelled "Standard Bank (Connection powered by Sage) – DigiME profile required". Please follow the following guide for information on connecting this new connection Setup Standard Bank direct feed Customers with credit or investment accounts who require the latest transactions will need to disconnect the bank feed and manually import bank files in the interim.
Affected components
Update timeline
- investigating Apr 14, 2026, 11:04 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Apr 14, 2026, 11:41 AM UTC
We have identified an issue preventing customers in South Africa from syncing new transactions and onboarding accounts with Standard Bank (Yodlee). Standard Bank customers connecting a current or savings accounts are encouraged to switch to the Standard Bank connection labelled "Standard Bank (Connection powered by Sage) – DigiME profile required". Please follow the following guide for information on connecting this new connection Setup Standard Bank direct feed Customers with credit or investment accounts who require the latest transactions will need to disconnect the bank feed and manually import bank files in the interim.
- resolved Apr 21, 2026, 03:21 PM UTC
The issue is resolved and the service is available and performing as expected.
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