Resolved after 4 days 21 hours, affecting Banking Service and Sage Business Cloud Accounting ZA, on April 16, 2026.
We have identified an issue preventing South African customers from successfully onboarding and re-authenticating their FNB bank feed connection. Customers are receiving the error "Your authorisation code has not been accepted. Please check and try again". The product/service affected is: - SBCA ZA We are currently investigating.
Affected components
Update timeline
- investigating Apr 16, 2026, 11:08 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Apr 16, 2026, 11:29 AM UTC
We have identified an issue preventing South African customers from successfully onboarding and re-authenticating their FNB bank feed connection. Customers are receiving the error "Your authorisation code has not been accepted. Please check and try again". The product/service affected is: - SBCA ZA We are currently investigating.
- resolved Apr 21, 2026, 08:43 AM UTC
The issue is resolved and the service is available and performing as expected.
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