Sage incident

Banking Service - Partial Outage

Minor Resolved View vendor source →
Started
Apr 16, 2026, 11:08 AM UTC
Resolved
Apr 21, 2026, 08:43 AM UTC
Duration
4d 21h
Detected by Pingoru
Apr 16, 2026, 11:08 AM UTC

Affected components

Banking ServiceSage Business Cloud Accounting ZA

Update timeline

  1. investigating Apr 16, 2026, 11:08 AM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating Apr 16, 2026, 11:29 AM UTC

    We have identified an issue preventing South African customers from successfully onboarding and re-authenticating their FNB bank feed connection. Customers are receiving the error "Your authorisation code has not been accepted. Please check and try again". The product/service affected is: - SBCA ZA We are currently investigating.

  3. resolved Apr 21, 2026, 08:43 AM UTC

    The issue is resolved and the service is available and performing as expected.

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