Sage experienced a minor incident on April 16, 2026 affecting Banking Service and Sage Business Cloud Accounting ZA, lasting 4d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Banking ServiceSage Business Cloud Accounting ZA
Update timeline
- investigating Apr 16, 2026, 11:08 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Apr 16, 2026, 11:29 AM UTC
We have identified an issue preventing South African customers from successfully onboarding and re-authenticating their FNB bank feed connection. Customers are receiving the error "Your authorisation code has not been accepted. Please check and try again". The product/service affected is: - SBCA ZA We are currently investigating.
- resolved Apr 21, 2026, 08:43 AM UTC
The issue is resolved and the service is available and performing as expected.