Sage incident

Banking Service - Partial Outage

Minor Ongoing View vendor source →

Sage is currently experiencing a minor incident affecting Banking Service, which began 10h ago. The vendor's full update timeline is below.

Started
May 20, 2026, 01:35 PM UTC
Resolved
Ongoing
Duration
● 10h 6m
Detected by Pingoru
May 20, 2026, 01:35 PM UTC

Affected components

Banking Service

Update timeline

  1. investigating May 20, 2026, 01:35 PM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. identified May 20, 2026, 01:58 PM UTC

    We have identified that customers in the US using Sage Intacct are unable to connect multiple bank accounts at once (multi account linking). All other functionality is performing as expected and the Plaid and SISS connections are unaffected. As workaround the customers are able to onboard each bank account separately. We have identified the cause and are working on fix.