Resolved after 4 days 22 hours, affecting AutoEntry and AutoEntry and 1 more, on April 22, 2026.
We have applied a fix for the issue, and the service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Affected components
Update timeline
- investigating Apr 22, 2026, 04:42 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- monitoring Apr 22, 2026, 04:51 PM UTC
We identified an issue preventing Desktop Sync App customers from using the service integrations. Customers were being presented with the error message: "The operation has timed out”. The service is currently performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- monitoring Apr 27, 2026, 10:02 AM UTC
We have applied a fix for the issue, and the service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Apr 27, 2026, 03:34 PM UTC
The issue is resolved and the service continues to perform as expected.
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