Sage experienced a major incident on May 19, 2026 affecting Sage Operations (SO) and Sage Operations (SO), lasting 9h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Sage Operations (SO)Sage Operations (SO)
Update timeline
- investigating May 19, 2026, 04:58 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating May 19, 2026, 05:18 AM UTC
We have identified an issue preventing customers in Europe from accessing the service. We are currently investigating.
- monitoring May 19, 2026, 06:23 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved May 19, 2026, 02:45 PM UTC
The issue is resolved and the service continues to perform as expected.