Resolved after 2 days 5 hours, affecting Sage Active, on March 9, 2026.
A fix is currently being rolled out, and we are working on a full resolution of the issue. Thank you for your continued patience.
Affected components
Update timeline
- investigating Mar 09, 2026, 09:55 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Mar 09, 2026, 10:17 AM UTC
We have identified an issue preventing a small subset of customers in France, Spain and Germany from accessing the service. We are currently investigating.
- investigating Mar 09, 2026, 11:43 AM UTC
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
- identified Mar 09, 2026, 05:08 PM UTC
A fix is currently being rolled out, and we are working on a full resolution of the issue. Thank you for your continued patience.
- resolved Mar 11, 2026, 03:36 PM UTC
The issue is resolved and the service is available and performing as expected.
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