Sage experienced a major incident on March 16, 2026 affecting Sage DPW Cloud, lasting 3h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Sage DPW Cloud
Update timeline
- investigating Mar 16, 2026, 07:32 AM UTC
We identified an intermittent issue preventing customers in Austria from opening PDF documents correctly. Customers are presented with error message when attempting to attempting to open PDF documents. As workaround, customers can download the PDF to open it separately. We are currently investigating.
- identified Mar 16, 2026, 09:52 AM UTC
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
- resolved Mar 16, 2026, 11:00 AM UTC
The issue is resolved and the service is available and performing as expected.