Resolved after 3 hours 27 minutes, affecting Sage DPW Cloud, on March 16, 2026.
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
Affected components
Update timeline
- investigating Mar 16, 2026, 07:32 AM UTC
We identified an intermittent issue preventing customers in Austria from opening PDF documents correctly. Customers are presented with error message when attempting to attempting to open PDF documents. As workaround, customers can download the PDF to open it separately. We are currently investigating.
- identified Mar 16, 2026, 09:52 AM UTC
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
- resolved Mar 16, 2026, 11:00 AM UTC
The issue is resolved and the service is available and performing as expected.
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