Sage experienced a major incident on March 17, 2026, lasting 8h 49m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 17, 2026, 02:50 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- monitoring Mar 17, 2026, 03:23 AM UTC
We identified an issue that prevented customers globally from accessing sage.com website. Customers attempting to access the site were presented with a "maintenance page". The service is now restored and Sage.com website is accessible and performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Mar 17, 2026, 11:40 AM UTC
The issue is resolved and the service continues to perform as expected.