Resolved after 6 hours 16 minutes, affecting Sage 50 Cloud (US), on March 18, 2026.
We have applied a fix and now customers are able to complete provisions of new sites. We continue working on provisioning sites for the customers that experienced failures during the incident.
Affected components
Update timeline
- investigating Mar 18, 2026, 09:27 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Mar 18, 2026, 09:39 AM UTC
We have identified that customers in the US are unable to provision new sites. We have identified the cause of the issue and we are working on a fix.
- identified Mar 18, 2026, 02:03 PM UTC
We have applied a fix and now customers are able to complete provisions of new sites. We continue working on provisioning sites for the customers that experienced failures during the incident.
- resolved Mar 18, 2026, 03:43 PM UTC
The issue is resolved and the service is available and performing as expected.
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