Resolved after 1 day, affecting Sage 50 UK DDM – GoCardless, on March 18, 2026.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Affected components
Update timeline
- investigating Mar 18, 2026, 10:39 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Mar 18, 2026, 10:58 AM UTC
We have identified an issue causing customers in the UK to receive a 'Direct Debit Manager error' when trying to request mandate/settlement. All other product functionality is working as expected. We are currently investigating.
- investigating Mar 18, 2026, 04:00 PM UTC
We are continuing to investigate the cause of the issue.
- monitoring Mar 18, 2026, 05:14 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Mar 19, 2026, 11:13 AM UTC
The issue is resolved and the service continues to perform as expected.
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