Sage experienced a minor incident on March 24, 2026 affecting Brightpearl, lasting 10h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Brightpearl
Update timeline
- investigating Mar 24, 2026, 10:09 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Mar 24, 2026, 10:20 PM UTC
We have identified a issue in the USA preventing customers who are using Shopify and BigCommerce from seeing and completing their orders. All other product functionality is performing as expected. We are currently investigating.
- monitoring Mar 25, 2026, 12:05 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Mar 25, 2026, 08:25 AM UTC
The issue is resolved and the service is available and performing as expected.