Sage incident

Brightpearl - Operational

Minor Resolved View vendor source →
Started
Mar 24, 2026, 10:09 PM UTC
Resolved
Mar 25, 2026, 08:25 AM UTC
Duration
10h 16m
Detected by Pingoru
Mar 24, 2026, 10:09 PM UTC

Affected components

Brightpearl

Update timeline

  1. investigating Mar 24, 2026, 10:09 PM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating Mar 24, 2026, 10:20 PM UTC

    We have identified a issue in the USA preventing customers who are using Shopify and BigCommerce from seeing and completing their orders. All other product functionality is performing as expected. We are currently investigating.

  3. monitoring Mar 25, 2026, 12:05 AM UTC

    The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

  4. resolved Mar 25, 2026, 08:25 AM UTC

    The issue is resolved and the service is available and performing as expected.

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