Banking Service - Partial Outage

Update timeline

1. investigating Mar 04, 2026, 11:17 AM UTC

   We are investigating a potential issue with the service. An update will be provided within 30 minutes.

2. investigating Mar 04, 2026, 11:43 AM UTC

   We have identified an issue in the UK where a small subset of customers are experiencing issues receiving new transactions through our Santander (Plaid) bank feeds. The products/services affected are: SBC Accounting (UKI) Sage 50 Accounts (UKI) Sage Individual Sage Intacct Sage 200 Accounts (UKI) While we are busy investigating, there is a workaround in place to enable customers to use alternative connections via our direct Santander connection.

3. investigating Mar 05, 2026, 03:50 PM UTC

   We are engaged and working third‑party provider, Plaid, to resolve this issue. As a workaround, customers can use the alternative connection via the direct Santander connection.

4. investigating Mar 10, 2026, 02:29 PM UTC

   We are continuing to engage and work with the third‑party provider, Plaid, to resolve this issue. As a workaround, customers can continue using the alternative connection via the direct Santander connection. For further guidance on a workaround for Sage Business Cloud Accounting, please click on this link. For further guidance on a workaround for Sage 50 Accounts, please click on this link. We appreciate your patience as we work to resolve this issue.

5. resolved Mar 27, 2026, 03:49 PM UTC

   The issue is resolved and the service is available and performing as expected.