Sage incident

Brightpearl - Degraded Performance

Notice Resolved View vendor source →
Started
Apr 10, 2026, 08:34 PM UTC
Resolved
Apr 13, 2026, 07:14 AM UTC
Duration
2d 10h
Detected by Pingoru
Apr 10, 2026, 08:34 PM UTC

Affected components

Brightpearl

Update timeline

  1. investigating Apr 10, 2026, 08:34 PM UTC

    We have identified an intermittent issue where customers in North America cannot access the application UI. We are currently investigating.

  2. monitoring Apr 10, 2026, 11:01 PM UTC

    The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

  3. resolved Apr 13, 2026, 07:14 AM UTC

    The issue is resolved and the service continues to perform as expected.

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