Resolved after 7 days 2 hours, affecting Sage Business Cloud Payroll, on April 7, 2026.
The incident is now resolved. SBC Payroll continues to perform as expected without issues. Affected customers have been advised to contact TPP to realign the PRP (Pay Refence Period) dates in line with the new tax year.
Affected components
Update timeline
- investigating Apr 07, 2026, 01:02 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Apr 07, 2026, 01:15 PM UTC
We have identified an issue preventing customers in the UKI from submitting week 1 pensions. Customers are presented with “there was an internal error with this submission” error message. As a workaround, customers can manually submit directly on People’s Pension website. We are currently investigating.
- investigating Apr 07, 2026, 03:04 PM UTC
We are continuing to investigate the issue. As a workaround, customers can manually submit directly on People’s Pension website. We appreciate your patience as we work to resolve this issue.
- investigating Apr 09, 2026, 03:46 PM UTC
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
- investigating Apr 10, 2026, 04:02 PM UTC
We have identified the cause of the issue and are working on a fix. Thank you for your patience as we work to resolve this issue.
- resolved Apr 14, 2026, 03:37 PM UTC
The incident is now resolved. SBC Payroll continues to perform as expected without issues. Affected customers have been advised to contact TPP to realign the PRP (Pay Refence Period) dates in line with the new tax year.
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