Sage experienced a minor incident on April 15, 2026 affecting AutoEntry and AutoEntry and 1 more component, lasting 19h 24m. The incident has been resolved; the full update timeline is below.
Affected components
AutoEntryAutoEntryAutoEntryAutoEntry
Update timeline
- investigating Apr 15, 2026, 12:54 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Apr 15, 2026, 01:04 PM UTC
We have identified that customers globally are experiencing slowness when using AutoEntry. We have identified the cause of the issue and we are working on a fix. We apologise for any inconvenience this might cause.
- identified Apr 15, 2026, 03:51 PM UTC
We have identified the cause of the issue and we are working on a fix. We appreciate your patience while we work to resolve the issue.
- resolved Apr 16, 2026, 08:18 AM UTC
The issue is resolved and the service is available and performing as expected.