Resolved after 19 hours 24 minutes, affecting AutoEntry and AutoEntry and 1 more, on April 15, 2026.
We have identified the cause of the issue and we are working on a fix. We appreciate your patience while we work to resolve the issue.
Affected components
Update timeline
- investigating Apr 15, 2026, 12:54 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Apr 15, 2026, 01:04 PM UTC
We have identified that customers globally are experiencing slowness when using AutoEntry. We have identified the cause of the issue and we are working on a fix. We apologise for any inconvenience this might cause.
- identified Apr 15, 2026, 03:51 PM UTC
We have identified the cause of the issue and we are working on a fix. We appreciate your patience while we work to resolve the issue.
- resolved Apr 16, 2026, 08:18 AM UTC
The issue is resolved and the service is available and performing as expected.
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