Sage incident

Banking Service - Partial Outage

Minor Resolved View vendor source →

Sage experienced a minor incident on April 13, 2026 affecting Banking Service and Banking Service and 1 more component, lasting 2d 15h. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 08:32 PM UTC
Resolved
Apr 16, 2026, 11:57 AM UTC
Duration
2d 15h
Detected by Pingoru
Apr 13, 2026, 08:32 PM UTC

Affected components

Banking ServiceBanking ServiceBanking ServiceBanking ServiceBanking ServiceSage IntacctSage IntacctSage IntacctSage Intacct

Update timeline

  1. identified Apr 14, 2026, 10:52 AM UTC

    We have identified an issue where global Sage Intacct customers are not able to establish bank connections using AccessPay. We are currently investigating.

  2. identified Apr 14, 2026, 10:59 AM UTC

    We are continuing to investigate the cause of the issue. We apologise for any inconvenience this might cause.

  3. identified Apr 15, 2026, 04:21 PM UTC

    We have identified the cause of the issue and we are working on a fix.

  4. monitoring Apr 16, 2026, 11:13 AM UTC

    The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

  5. resolved Apr 16, 2026, 11:57 AM UTC

    The issue is resolved and the service is available and performing as expected.