Resolved after 2 days 15 hours, affecting Banking Service and Banking Service and 1 more, on April 13, 2026.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Affected components
Update timeline
- identified Apr 14, 2026, 10:52 AM UTC
We have identified an issue where global Sage Intacct customers are not able to establish bank connections using AccessPay. We are currently investigating.
- identified Apr 14, 2026, 10:59 AM UTC
We are continuing to investigate the cause of the issue. We apologise for any inconvenience this might cause.
- identified Apr 15, 2026, 04:21 PM UTC
We have identified the cause of the issue and we are working on a fix.
- monitoring Apr 16, 2026, 11:13 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Apr 16, 2026, 11:57 AM UTC
The issue is resolved and the service is available and performing as expected.
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