Sage incident

Sage Intacct - Partial Outage

Minor Resolved View vendor source →
Started
Apr 17, 2026, 10:47 AM UTC
Resolved
Apr 17, 2026, 05:38 PM UTC
Duration
6h 51m
Detected by Pingoru
Apr 17, 2026, 10:47 AM UTC

Affected components

Sage Intacct

Update timeline

  1. investigating Apr 17, 2026, 10:47 AM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating Apr 17, 2026, 11:08 AM UTC

    We have identified an issue preventing a small subset of customers in the UK from downloading transactions via Banking services. So far, we are that customers using NatWest, UniCredit, Bank GmbH, HSBC and Metro Banks are impacted. We are currently investigating.

  3. investigating Apr 17, 2026, 04:02 PM UTC

    We are continuing to investigate. We appreciate your patience as we work to resolve this issue.

  4. resolved Apr 17, 2026, 05:38 PM UTC

    The issue is resolved and the service is available and performing as expected.

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