Resolved after 6 hours 51 minutes, affecting Sage Intacct, on April 17, 2026.
We are continuing to investigate. We appreciate your patience as we work to resolve this issue.
Affected components
Update timeline
- investigating Apr 17, 2026, 10:47 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Apr 17, 2026, 11:08 AM UTC
We have identified an issue preventing a small subset of customers in the UK from downloading transactions via Banking services. So far, we are that customers using NatWest, UniCredit, Bank GmbH, HSBC and Metro Banks are impacted. We are currently investigating.
- investigating Apr 17, 2026, 04:02 PM UTC
We are continuing to investigate. We appreciate your patience as we work to resolve this issue.
- resolved Apr 17, 2026, 05:38 PM UTC
The issue is resolved and the service is available and performing as expected.
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