Sage experienced a critical incident on April 21, 2026 affecting Sage Portal, lasting 1h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Sage Portal
Update timeline
- investigating Apr 21, 2026, 08:49 AM UTC
We have identified that the Asia Pacific Sage Portal (portal.sageasiapac.com) is currently unavailable. Customers are being presented with a "Service Unavailable" error message. We are currently investigating.
- monitoring Apr 21, 2026, 09:04 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Apr 21, 2026, 10:30 AM UTC
The issue is resolved and the service continues to perform as expected.