Sage incident

Sage Portal - Major Outage

Resolved after 1 hour 41 minutes, affecting Sage Portal, on April 21, 2026.

monitoring Apr 21, 2026, 09:04 AM UTC

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Started
Apr 21, 2026, 08:49 AM UTC
Resolved
Apr 21, 2026, 10:30 AM UTC
Duration
1h 41m
Detected by Pingoru
Apr 21, 2026, 08:49 AM UTC

Affected components

Sage Portal

Update timeline

  1. investigating Apr 21, 2026, 08:49 AM UTC

    We have identified that the Asia Pacific Sage Portal (portal.sageasiapac.com) is currently unavailable. Customers are being presented with a "Service Unavailable" error message. We are currently investigating.

  2. monitoring Apr 21, 2026, 09:04 AM UTC

    The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

  3. resolved Apr 21, 2026, 10:30 AM UTC

    The issue is resolved and the service continues to perform as expected.

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