Ongoing since 10:53 AM UTC, affecting Brightpearl and Brightpearl and 1 more.
We have identified an issue preventing customers globally from saving xlsx file types. Customers are presented with error “Failed to save a file” when attempting to save these files. All other product functionality remains available and is operating as expected. We are currently investigating.
Affected components
Update timeline
- investigating Oct 28, 2026, 10:53 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Oct 28, 2026, 11:13 AM UTC
We have identified an issue preventing customers globally from saving xlsx file types. Customers are presented with error “Failed to save a file” when attempting to save these files. All other product functionality remains available and is operating as expected. We are currently investigating.
Your product runs on more than Sage
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services