Resolved after 1 hour 31 minutes, affecting Sage Intacct and Sage Intacct, on October 13, 2026.
We have resolved an issue that prevented some customers in Europe and South Africa from accessing the service. Affected customers may have received a 503 error when attempting to access the platform. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Affected components
Update timeline
- investigating Oct 13, 2026, 02:28 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- monitoring Oct 13, 2026, 02:54 PM UTC
We have resolved an issue that prevented some customers in Europe and South Africa from accessing the service. Affected customers may have received a 503 error when attempting to access the platform. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Oct 13, 2026, 04:00 PM UTC
The issue is resolved and the service continues to perform as expected.
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