Resolved after 1 day 5 hours, affecting AutoEntry and Generation Experts Connector Cloud (FR) and 1 more, on October 13, 2026.
Le problème est résolu et les services continuent de fonctionner comme prévu. ---------------------------------- This issue is resolved. All services continue to perform as expected.
Affected components
Update timeline
- investigating Oct 13, 2026, 10:37 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Oct 13, 2026, 11:10 AM UTC
Nous enquêtons sur un incident affectant l'envoi de documents de facturation électronique pour un sous-ensemble de clients. Certaines factures sortantes peuvent subir des retards ou ne pas être transmises avec succès. Toutes les autres fonctionnalités du produit fonctionnent comme prévu. Produits concernés : AutoEntry Sage 50 (FR) Sage 100 (FR) Generation Experts Connector Cloud (FR) Sage Active Sage Batigest Sage Connect Sage for Accountants Sage FRP 1000 (FR) Sage Intacct Sage Online (FR) Sage Operations (SO) Sage X3 Cloud Sage X3 Hosted (FR) ---------------------------------------- We are investigating an issue affecting the sending of e-invoicing documents for a subset of customers. Some outbound invoices may experience delays or may not complete successfully. All other product functionalities are performing as expected. The products affected are: AutoEntry Sage 50 (FR) Sage 100 (FR) Generation Experts Connector Cloud (FR) Sage Active Sage Batigest Sage Connect Sage for Accountants Sage FRP 1000 (FR) Sage Intacct Sage Online (FR) Sage Operations (SO) Sage X3 Cloud Sage X3 Hosted (FR)
- identified Oct 13, 2026, 03:15 PM UTC
Nous avons identifié la cause du problème et travaillons actuellement à sa résolution. Nous vous remercions de votre patience pendant que nous mettons tout en œuvre pour rétablir la situation. ------------------------------------------ We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
- monitoring Oct 14, 2026, 11:08 AM UTC
Le service fonctionne comme prévu. Notre priorité est d'éviter que la situation ne se reproduise et nous surveillons de près le service. ------------------------------------------ The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Oct 14, 2026, 04:05 PM UTC
Le problème est résolu et les services continuent de fonctionner comme prévu. ---------------------------------- This issue is resolved. All services continue to perform as expected.
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