Sage incident

Remote Data Access (RDA) UKI - Operational

Resolved after 22 hours 26 minutes, affecting Sage 50, on September 29, 2026.

monitoring Sep 29, 2026, 12:05 PM UTC

We have identified an issue preventing customers from the UK and Ireland from logging to Sage 50 Accounts (UKI). The service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Started
Sep 29, 2026, 11:39 AM UTC
Resolved
Sep 30, 2026, 10:06 AM UTC
Duration
22h 26m
Detected by Pingoru
Sep 29, 2026, 11:39 AM UTC

Affected components

Sage 50

Update timeline

  1. investigating Sep 29, 2026, 11:39 AM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. monitoring Sep 29, 2026, 12:05 PM UTC

    We have identified an issue preventing customers from the UK and Ireland from logging to Sage 50 Accounts (UKI). The service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

  3. resolved Sep 30, 2026, 10:06 AM UTC

    The issue is resolved and the service continues to perform as expected.

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