Banking Service - Partial Outage

Update timeline

1. investigating Sep 21, 2026, 02:01 PM UTC

   We are investigating a potential issue with the service. An update will be provided within 30 minutes.

2. identified Sep 21, 2026, 02:34 PM UTC

   We identified an issue with the bank feeds we receive from Gocardless in the regions of North America, United Kingdom, and Ireland. As a result, a proportion of customers using Gocardless from receiving new transactions and onboarding new bank accounts. The service is performing as expected for all other customers using different banks. We are engaged with our third-party, Gocardless to resolve this issue. The products/services affected are: Sage 200 Accounts UKI Sage 50 Accounts UKI Sage BC Accounting Sage Individual Sage Intacct

3. identified Sep 22, 2026, 03:39 PM UTC

   We remain engaged with our third-party provider, GoCardless, which is actively working on a fix.

4. identified Oct 07, 2026, 03:57 PM UTC

   Third-party provider GoCardless continues to work on a fix for the issue.

5. identified Oct 14, 2026, 08:31 AM UTC

   Customers in South Africa using Standard Bank are experiencing issues with transactions syncing. Products/Services impacted includes: SBC Accounting (ZA) Sage 50 (ZA) Sage Evolution Sage Intacct We are continuing to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue. Operational - Customers in USA, Canada, Ireland, and the UK with accounts at The Co-operative Bank were unable to receive bank feeds. The service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

6. identified Oct 14, 2026, 03:51 PM UTC

   Customers in South Africa using Standard Bank are experiencing issues with transactions syncing. Products/Services impacted includes: SBC Accounting (ZA) Sage 50 (ZA) Sage Evolution Sage Intacct We are continuing to work on a fix. As a workaround, customers can use the Yodlee Standard Bank connection for new onboarding, while existing customers can re-authenticate using their existing connection. We appreciate your patience as we work to fully resolve this issue. Operational - Customers in USA, Canada, Ireland, and the UK with accounts at The Co-operative Bank were unable to receive bank feeds. The service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

7. identified Oct 15, 2026, 08:05 AM UTC

   Customers in South Africa using Standard Bank are experiencing issues with transactions syncing. Products/Services impacted includes: SBC Accounting (ZA) Sage 50 (ZA) Sage Evolution Sage Intacct We are continuing to work on a fix. As a workaround, customers can use the Yodlee Standard Bank connection for new onboarding, while existing customers can re-authenticate using their existing connection. We appreciate your patience as we work to fully resolve this issue.

8. resolved Oct 16, 2026, 01:38 PM UTC

   Customers in South Africa using Standard Bank are experiencing issues with transactions syncing. Products/Services impacted includes: SBC Accounting (ZA) Sage 50 (ZA) Sage Evolution Sage Intacct The issue is resolved and the service continues to perform as expected. Should customers experience any issues, they are advised to contact Customer Services for further assistance.