Resolved after 38 minutes, affecting Brightpearl and Brightpearl, on September 18, 2026.
We have identified an issue preventing customers in North America and Europe from accessing updated data within Beta reporting. The displayed data is outdated due to the synchronisation process being in error. All other product functionalities are working as expected.
Affected components
Update timeline
- investigating Sep 18, 2026, 09:40 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Sep 18, 2026, 10:01 AM UTC
We have identified an issue preventing customers in North America and Europe from accessing updated data within Beta reporting. The displayed data is outdated due to the synchronisation process being in error. All other product functionalities are working as expected.
- resolved Sep 18, 2026, 10:19 AM UTC
This incident has been resolved.
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