Resolved after 5 hours 46 minutes, affecting Sage.com Websites and Sage.com Websites and 1 more, on September 14, 2026.
We identified an issue preventing all Sage.com customers for all regions from being able to perform searches as no results were being returned. All other product functionality was working as expected. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Affected components
Update timeline
- investigating Sep 14, 2026, 09:22 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- monitoring Sep 14, 2026, 09:51 AM UTC
We identified an issue preventing all Sage.com customers for all regions from being able to perform searches as no results were being returned. All other product functionality was working as expected. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Sep 14, 2026, 03:09 PM UTC
The issue is resolved and the service continues to perform as expected.
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