SafetyChain had 10 outages in the last 2 years totaling 73h 51m of downtime — averaging 0.4 incidents per month.
There were 10 SafetyChain outages since June 17, 2025 totaling 73h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an incident in the Live environment where scheduled tasks are not appearing in the inbox for some customers.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have received reports of users seeing Internal Server Errors when adding resources in Forms Manager.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are investigating reports of performance degradation in the Live environment.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an incident in the Live environment where API integration calls are experiencing performance degradation.
A fix has been implemented and we are actively monitoring the results to ensure this incident is resolved.
This incident has been resolved.
A fix has been implemented, and we are monitoring the results
This incident has been resolved.
We are currently investigating an incident in the Live environment for OEE where some customers may experience performance degradation.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating reports of users being unable to complete internal tasks in the Live environment.
The issue has been identified and our Engineering team is working to restore this functionality.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an incident in the Live environment where Record Processing, Record Signoff, and Task Creation is delayed for some customers.
We are continuing to investigate the issue.
We are continuing to investigate the issue. LINK and Web have been restored, and the restoration of other services is in progress.
A fix has been implemented and we are continuing to monitor the results.
We are continuing to investigate this issue.
A fix has been implemented and we are continuing to monitor the results.
This incident has been resolved
We are currently investigating an incident in the Live environment where Supplier Compliance task creation may be delayed for some customers.
Incident did not have any customer impact and has been resolved. We will continue to monitor for any irregularities in processing.
We are currently investigating an incident in our latest SafetyChain App, v1.23, where tasks are not being displayed when resources are not assigned.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.