SafeSend Outage History

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SafeSend had 3 outages in the last 2 years totaling 5h 49m of downtime — averaging 0.1 incidents per month.

There were 3 SafeSend outages since August 11, 2025 totaling 5h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://safesend.statuspage.io

Minor April 10, 2026

Service Interruption - SafeSend Tax Returns Loading/Errors for Client Experience and Client View

Detected by Pingoru
Apr 10, 2026, 04:51 PM UTC
Resolved
Apr 10, 2026, 08:42 PM UTC
Duration
3h 51m
Affected: Returns
Timeline · 4 updates
  1. investigating Apr 10, 2026, 04:51 PM UTC

    We are aware of a service interruption affecting Tax Returns, are investigating the cause, and will provide updates as we learn more. Impact: Reduced functionality. Thank you for your patience.

  2. investigating Apr 10, 2026, 04:51 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 10, 2026, 07:20 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Apr 10, 2026, 08:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 10, 2026

Access Code Email Delivery

Detected by Pingoru
Mar 10, 2026, 01:59 PM UTC
Resolved
Mar 10, 2026, 03:07 PM UTC
Duration
1h 7m
Affected: ReturnsGatherOrganizersExtensionsExchange
Timeline · 2 updates
  1. investigating Mar 10, 2026, 01:59 PM UTC

    Clients are reporting that access codes are not being delivered to their email addresses. We are currently investigating this issue.

  2. resolved Mar 10, 2026, 03:07 PM UTC

    This issue is now resolved. You may have received email notifications that delivery failed, but any new email deliveries will go through.

Read the full incident report →

Critical August 11, 2025

Service Interruption: SafeSend One Login Unavailable

Detected by Pingoru
Aug 11, 2025, 05:30 PM UTC
Resolved
Aug 11, 2025, 06:20 PM UTC
Duration
50m
Affected: ReturnsGatherOrganizersExtensionsExchangeTicTie Calculate
Timeline · 3 updates
  1. investigating Aug 11, 2025, 05:30 PM UTC

    We are currently experiencing an issue impacting SafeSend One Login access. Our team is actively working to resolve the problem as quickly as possible. We apologize for any inconvenience and appreciate your patience. Updates will be provided here as soon as more information becomes available.

  2. investigating Aug 11, 2025, 06:20 PM UTC

    SafeSend One Login access has been restored. We are continuing to investigate the root cause. For any questions, please contact [email protected]. Thank you for your patience.

  3. resolved Aug 11, 2025, 06:20 PM UTC

    SafeSend One Login access has been restored. We are continuing to investigate the root cause. For any questions, please contact [email protected]. Thank you for your patience.

Read the full incident report →