SafeSend incident
Service Interruption - SafeSend Tax Returns Loading/Errors for Client Experience and Client View
Minor Vendor's status page →
Resolved after 3 hours 51 minutes, affecting Returns, on April 10, 2026.
The issue has been identified and a fix is being implemented.
Affected components
Returns
Update timeline
- investigating Apr 10, 2026, 04:51 PM UTC
We are aware of a service interruption affecting Tax Returns, are investigating the cause, and will provide updates as we learn more. Impact: Reduced functionality. Thank you for your patience.
- investigating Apr 10, 2026, 04:51 PM UTC
We are continuing to investigate this issue.
- identified Apr 10, 2026, 07:20 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 10, 2026, 08:42 PM UTC
This incident has been resolved.
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