SafeSend incident

Service Interruption - SafeSend Tax Returns Loading/Errors for Client Experience and Client View

Minor Resolved View vendor source →

SafeSend experienced a minor incident on April 10, 2026 affecting Returns, lasting 3h 51m. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2026, 04:51 PM UTC
Resolved
Apr 10, 2026, 08:42 PM UTC
Duration
3h 51m
Detected by Pingoru
Apr 10, 2026, 04:51 PM UTC

Affected components

Returns

Update timeline

  1. investigating Apr 10, 2026, 04:51 PM UTC

    We are aware of a service interruption affecting Tax Returns, are investigating the cause, and will provide updates as we learn more. Impact: Reduced functionality. Thank you for your patience.

  2. investigating Apr 10, 2026, 04:51 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 10, 2026, 07:20 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Apr 10, 2026, 08:42 PM UTC

    This incident has been resolved.