SafeSend incident

Service Interruption - Gather

Resolved after 3 hours 5 minutes, affecting Gather, on March 7, 2025.

resolved Mar 07, 2025, 07:56 PM UTC

Clicking the Download button in the Action menu in Gather now works as expected. Thank you for your patience while we worked to fix this

Started
Mar 07, 2025, 04:50 PM UTC
Resolved
Mar 07, 2025, 07:56 PM UTC
Duration
3h 5m
Detected by Pingoru
Mar 07, 2025, 04:50 PM UTC

Affected components

Gather

Update timeline

  1. investigating Mar 07, 2025, 04:50 PM UTC

    We are aware of an issue where clicking the Download button in the Action menu in Gather results in a blank screen. Our team is actively working to resolve this as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information. As a workaround, files can be downloaded using the Bulk Action option instead. Thank you for your patience.

  2. resolved Mar 07, 2025, 07:56 PM UTC

    Clicking the Download button in the Action menu in Gather now works as expected. Thank you for your patience while we worked to fix this

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