SafeSend experienced a major incident on March 10, 2026 affecting Returns and Gather and 1 more component, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
ReturnsGatherOrganizersExtensionsExchange
Update timeline
- investigating Mar 10, 2026, 01:59 PM UTC
Clients are reporting that access codes are not being delivered to their email addresses. We are currently investigating this issue.
- resolved Mar 10, 2026, 03:07 PM UTC
This issue is now resolved. You may have received email notifications that delivery failed, but any new email deliveries will go through.