Resolved after 3 hours 43 minutes, affecting Returns, on April 15, 2025.
The service interruption that affected access to some taxpayer returns and Client View has been resolved. All systems are now fully operational. We appreciate your patience and understanding while our team worked to restore access.
Affected components
Update timeline
- investigating Apr 15, 2025, 06:49 PM UTC
We’re currently looking into an issue that’s preventing some taxpayers from accessing their returns. Users may see a blank screen or a “Bad Gateway” error. This may also affect access to Client View on the firm side. Our team is actively investigating and working to restore full functionality as quickly as possible. We’ll share updates as we have them. Thank you for your patience.
- investigating Apr 15, 2025, 09:47 PM UTC
We are continuing to investigate an issue that is preventing some taxpayers from accessing their returns. Affected users may see a blank screen or a “Bad Gateway” error. This may also impact access to Client View on the firm side. We are continuing to see signs of improvement and are working to restore full functionality as quickly as possible. Thank you for your continued patience.
- resolved Apr 15, 2025, 10:32 PM UTC
The service interruption that affected access to some taxpayer returns and Client View has been resolved. All systems are now fully operational. We appreciate your patience and understanding while our team worked to restore access.
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