SafeSend incident
Service Interruption - Client Experience Loading Issues
Resolved after 6 hours 23 minutes, affecting Returns, on September 15, 2026.
Our metrics and internal testing continue to indicate SafeSend Returns remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Affected components
Update timeline
- investigating Sep 15, 2026, 02:30 PM UTC
We are aware of a service interruption affecting the SafeSend Returns client experience, are investigating the cause, and will provide updates as we learn more. Impact: Reduced functionality Thank you for your patience.
- investigating Sep 15, 2026, 02:30 PM UTC
We are continuing to investigate this issue.
- investigating Sep 15, 2026, 03:31 PM UTC
Investigating - We are aware of a service interruption affecting the SafeSend Returns client experience. Taxpayers are currently unable to login or access SafeSend Returns. We are actively investigating the cause, and appreciate your patience on this busy tax deadline day. We will share updates as we learn more.
- monitoring Sep 15, 2026, 04:02 PM UTC
We are aware of a brief disruption affecting the SafeSend Returns client experience. The issue has been resolved, and the login functionality is restored. We will continue to monitor our internal metrics and customer contacts to confirm full resolution.
- resolved Sep 15, 2026, 08:54 PM UTC
Our metrics and internal testing continue to indicate SafeSend Returns remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
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