SafeSend incident

Service Interruption: SafeSend One Login Unavailable

Critical Resolved View vendor source →

SafeSend experienced a critical incident on August 11, 2025 affecting Returns and Gather and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2025, 05:30 PM UTC
Resolved
Aug 11, 2025, 06:20 PM UTC
Duration
50m
Detected by Pingoru
Aug 11, 2025, 05:30 PM UTC

Affected components

ReturnsGatherOrganizersExtensionsExchangeTicTie Calculate

Update timeline

  1. investigating Aug 11, 2025, 05:30 PM UTC

    We are currently experiencing an issue impacting SafeSend One Login access. Our team is actively working to resolve the problem as quickly as possible. We apologize for any inconvenience and appreciate your patience. Updates will be provided here as soon as more information becomes available.

  2. investigating Aug 11, 2025, 06:20 PM UTC

    SafeSend One Login access has been restored. We are continuing to investigate the root cause. For any questions, please contact [email protected]. Thank you for your patience.

  3. resolved Aug 11, 2025, 06:20 PM UTC

    SafeSend One Login access has been restored. We are continuing to investigate the root cause. For any questions, please contact [email protected]. Thank you for your patience.