SafeSend incident

Service Interruption - SafeSend Tax Returns Loading/Errors for Client Experience and Client View

Minor Resolved View vendor source →

SafeSend experienced a minor incident on March 27, 2026 affecting Returns, lasting 14d. The incident has been resolved; the full update timeline is below.

Started
Mar 27, 2026, 04:33 PM UTC
Resolved
Apr 10, 2026, 04:50 PM UTC
Duration
14d
Detected by Pingoru
Mar 27, 2026, 04:33 PM UTC

Affected components

Returns

Update timeline

  1. investigating Mar 27, 2026, 04:33 PM UTC

    We are aware of a service interruption affecting Tax Returns, are investigating the cause, and will provide updates as we learn more. Impact: Reduced functionality. Workaround: Clear your cache/cookies, ensure your browser is up to date, or try a different browser if possible. Thank you for your patience.

  2. investigating Mar 27, 2026, 07:08 PM UTC

    This issue is now resolved.

  3. resolved Apr 10, 2026, 04:50 PM UTC

    This incident has been resolved.