SafeSend incident
Access Codes, Return Links and Notifications Delayed or Not Delivering
Resolved after 1 day, affecting Returns, on February 16, 2021.
Our vendor states that functionality and performance should be back to normal. We are monitoring and will update as needed.
Affected components
Update timeline
- investigating Feb 16, 2021, 07:09 PM UTC
Due to an issue with our email service provider, firms and / or clients may not be receiving access codes, links to access returns, or notifications of completed / updated events. We are working with the vendor to restore functionality as soon as possible. We apologize for the degraded experience and will update as soon as information is provided.
- monitoring Feb 17, 2021, 01:19 AM UTC
Our vendor states that functionality and performance should be back to normal. We are monitoring and will update as needed.
- resolved Feb 17, 2021, 07:15 PM UTC
This incident has been resolved.
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Amazon Web Services