Resolved after 5 days 20 hours, on May 12, 2022.
This issue has been fixed and the expiration notification service has been turned back on. For any questions or concerns, please contact our Support team at [email protected] or 855-818-3552.
Update timeline
- identified May 12, 2022, 08:09 PM UTC
Due to an ongoing issue with expiration notification emails being sent for items already downloaded, we have turned off the expiration notification service. While this will stop inaccurate notifications from being sent, it will also prevent accurate notifications from being sent. We are diligently working to fix this issue and get the notification service turned back on. We will provide updates as more information is available. For any questions or concerns, please contact our Support team at [email protected] or 855-818-3552.
- resolved May 18, 2022, 04:22 PM UTC
This issue has been fixed and the expiration notification service has been turned back on. For any questions or concerns, please contact our Support team at [email protected] or 855-818-3552.
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