Resolved after 3 hours, affecting Returns, on September 16, 2022.
This incident has been resolved. Please contact our Support team at [email protected] or 855-818-3552 if you have any follow-up questions. We apologize for the inconvenience.
Affected components
Update timeline
- identified Sep 16, 2022, 02:58 PM UTC
We are aware of an issue that causes the Delivery Options tab to not display or load for some customers. We are actively working to resolve this issue. As a workaround, the firm can add a default Saved Message and Paper Filed Instructions message to correct this. Please see https://safesendreturns.zendesk.com/hc/en-us/articles/360011239114-Saved-Messages for more information. Please contact our Support team at [email protected] or 855-818-3552 for additional assistance.
- resolved Sep 16, 2022, 05:58 PM UTC
This incident has been resolved. Please contact our Support team at [email protected] or 855-818-3552 if you have any follow-up questions. We apologize for the inconvenience.
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