Resolved after 1 hour 18 minutes, affecting Returns, on November 9, 2023.
Issues logging into the SafeSend Suite and/or errors when trying to deliver returns are related to a Microsoft Azure outage. Microsoft is actively working to fix the issue. We will update once fully operational.
Affected components
Update timeline
- investigating Nov 09, 2023, 12:06 AM UTC
We have received reports of customers getting "Error Failed to update database SSR004491 because the database is read only" when attempting to log into the SafeSend Suite. We are investigating.
- identified Nov 09, 2023, 12:47 AM UTC
Issues logging into the SafeSend Suite and/or errors when trying to deliver returns are related to a Microsoft Azure outage. Microsoft is actively working to fix the issue. We will update once fully operational.
- resolved Nov 09, 2023, 01:24 AM UTC
This issue has been resolved.
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