SafeSend incident

Logging into the SafeSend Suite

Resolved after 23 minutes, affecting Returns and Organizers and 1 more, on March 26, 2024.

resolved Mar 26, 2024, 01:21 PM UTC

We have received reports that users are now receiving codes. For details about the cause please visit https://status.twilio.com/.

Started
Mar 26, 2024, 12:57 PM UTC
Resolved
Mar 26, 2024, 01:21 PM UTC
Duration
23m
Detected by Pingoru
Mar 26, 2024, 12:57 PM UTC

Affected components

ReturnsOrganizersExtensionsExchange

Update timeline

  1. investigating Mar 26, 2024, 12:57 PM UTC

    We have received reports of users not being able to log into the SafeSend Suite because they are not receiving access codes. We are investigating.

  2. resolved Mar 26, 2024, 01:21 PM UTC

    We have received reports that users are now receiving codes. For details about the cause please visit https://status.twilio.com/.

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