SafeSend incident

Invalid Link on Client or Taxpayer View

Resolved after 2 hours 13 minutes, affecting Returns, on March 29, 2024.

identified Mar 29, 2024, 03:19 PM UTC

We have identified the fix and are applying it to production. There will be 2-3 minutes of downtown as the fix requires a restart of our system.

Started
Mar 29, 2024, 01:20 PM UTC
Resolved
Mar 29, 2024, 03:34 PM UTC
Duration
2h 13m
Detected by Pingoru
Mar 29, 2024, 01:20 PM UTC

Affected components

Returns

Update timeline

  1. investigating Mar 29, 2024, 01:20 PM UTC

    We have received reports of message about link no longer being valid from Taxpayer Preview and Client View. We are investigating.

  2. identified Mar 29, 2024, 03:12 PM UTC

    The issue has been identified and we expect to have it resolved soon.

  3. identified Mar 29, 2024, 03:19 PM UTC

    We have identified the fix and are applying it to production. There will be 2-3 minutes of downtown as the fix requires a restart of our system.

  4. resolved Mar 29, 2024, 03:34 PM UTC

    This issue has been resolved. Thank you for your patience.

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