Resolved after 1 day, affecting Returns and Organizers and 1 more, on September 13, 2024.
We have resolved the performance issues with SafeSend Returns, and it is now fully operational. We will continue monitoring systems.
Affected components
ReturnsOrganizersExtensionsExchange
Update timeline
- investigating Sep 13, 2024, 04:30 PM UTC
We are currently investigating the system outage.
- investigating Sep 13, 2024, 07:43 PM UTC
We are experiencing intermittent performance issues with SafeSend Returns and are actively investigating. We apologize for the inconvenience and will provide updates as we work toward a resolution.
- investigating Sep 14, 2024, 02:03 PM UTC
We have resolved the performance issues with SafeSend Returns, and it is now fully operational. We will continue monitoring systems.
- resolved Sep 14, 2024, 04:50 PM UTC
This incident has been resolved.
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