SafeSend Outage History

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SafeSend had 6 outages in the last 2 years totaling 19h 2m of downtime — averaging 0.2 incidents per month.

There were 6 SafeSend outages since October 25, 2024 totaling 19h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://safesend.statuspage.io

Critical September 15, 2026

Service Interruption - Client Experience Loading Issues

Detected by Pingoru
Sep 15, 2026, 02:30 PM UTC
Resolved
Sep 15, 2026, 08:54 PM UTC
Duration
6h 23m
Affected: Returns
Timeline · 5 updates
  1. investigating Sep 15, 2026, 02:30 PM UTC

    We are aware of a service interruption affecting the SafeSend Returns client experience, are investigating the cause, and will provide updates as we learn more. Impact: Reduced functionality Thank you for your patience.

  2. investigating Sep 15, 2026, 02:30 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 15, 2026, 03:31 PM UTC

    Investigating - We are aware of a service interruption affecting the SafeSend Returns client experience. Taxpayers are currently unable to login or access SafeSend Returns. We are actively investigating the cause, and appreciate your patience on this busy tax deadline day. We will share updates as we learn more.

  4. monitoring Sep 15, 2026, 04:02 PM UTC

    We are aware of a brief disruption affecting the SafeSend Returns client experience. The issue has been resolved, and the login functionality is restored. We will continue to monitor our internal metrics and customer contacts to confirm full resolution.

  5. resolved Sep 15, 2026, 08:54 PM UTC

    Our metrics and internal testing continue to indicate SafeSend Returns remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.

Read the full incident report →

Minor April 10, 2026

Service Interruption - SafeSend Tax Returns Loading/Errors for Client Experience and Client View

Detected by Pingoru
Apr 10, 2026, 04:51 PM UTC
Resolved
Apr 10, 2026, 08:42 PM UTC
Duration
3h 51m
Affected: Returns
Timeline · 4 updates
  1. investigating Apr 10, 2026, 04:51 PM UTC

    We are aware of a service interruption affecting Tax Returns, are investigating the cause, and will provide updates as we learn more. Impact: Reduced functionality. Thank you for your patience.

  2. investigating Apr 10, 2026, 04:51 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 10, 2026, 07:20 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Apr 10, 2026, 08:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 10, 2026

Access Code Email Delivery

Detected by Pingoru
Mar 10, 2026, 01:59 PM UTC
Resolved
Mar 10, 2026, 03:07 PM UTC
Duration
1h 7m
Affected: ReturnsGatherOrganizersExtensionsExchange
Timeline · 2 updates
  1. investigating Mar 10, 2026, 01:59 PM UTC

    Clients are reporting that access codes are not being delivered to their email addresses. We are currently investigating this issue.

  2. resolved Mar 10, 2026, 03:07 PM UTC

    This issue is now resolved. You may have received email notifications that delivery failed, but any new email deliveries will go through.

Read the full incident report →

Critical August 11, 2025

Service Interruption: SafeSend One Login Unavailable

Detected by Pingoru
Aug 11, 2025, 05:30 PM UTC
Resolved
Aug 11, 2025, 06:20 PM UTC
Duration
50m
Affected: ReturnsGatherOrganizersExtensionsExchangeTicTie Calculate
Timeline · 3 updates
  1. investigating Aug 11, 2025, 05:30 PM UTC

    We are currently experiencing an issue impacting SafeSend One Login access. Our team is actively working to resolve the problem as quickly as possible. We apologize for any inconvenience and appreciate your patience. Updates will be provided here as soon as more information becomes available.

  2. investigating Aug 11, 2025, 06:20 PM UTC

    SafeSend One Login access has been restored. We are continuing to investigate the root cause. For any questions, please contact [email protected]. Thank you for your patience.

  3. resolved Aug 11, 2025, 06:20 PM UTC

    SafeSend One Login access has been restored. We are continuing to investigate the root cause. For any questions, please contact [email protected]. Thank you for your patience.

Read the full incident report →

Major April 15, 2025

Service Interruption - Returns

Detected by Pingoru
Apr 15, 2025, 06:49 PM UTC
Resolved
Apr 15, 2025, 10:32 PM UTC
Duration
3h 43m
Affected: Returns
Timeline · 3 updates
  1. investigating Apr 15, 2025, 06:49 PM UTC

    We’re currently looking into an issue that’s preventing some taxpayers from accessing their returns. Users may see a blank screen or a “Bad Gateway” error. This may also affect access to Client View on the firm side. Our team is actively investigating and working to restore full functionality as quickly as possible. We’ll share updates as we have them. Thank you for your patience.

  2. investigating Apr 15, 2025, 09:47 PM UTC

    We are continuing to investigate an issue that is preventing some taxpayers from accessing their returns. Affected users may see a blank screen or a “Bad Gateway” error. This may also impact access to Client View on the firm side. We are continuing to see signs of improvement and are working to restore full functionality as quickly as possible. Thank you for your continued patience.

  3. resolved Apr 15, 2025, 10:32 PM UTC

    The service interruption that affected access to some taxpayer returns and Client View has been resolved. All systems are now fully operational. We appreciate your patience and understanding while our team worked to restore access.

Read the full incident report →

Minor March 7, 2025

Service Interruption - Gather

Detected by Pingoru
Mar 07, 2025, 04:50 PM UTC
Resolved
Mar 07, 2025, 07:56 PM UTC
Duration
3h 5m
Affected: Gather
Timeline · 2 updates
  1. investigating Mar 07, 2025, 04:50 PM UTC

    We are aware of an issue where clicking the Download button in the Action menu in Gather results in a blank screen. Our team is actively working to resolve this as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information. As a workaround, files can be downloaded using the Bulk Action option instead. Thank you for your patience.

  2. resolved Mar 07, 2025, 07:56 PM UTC

    Clicking the Download button in the Action menu in Gather now works as expected. Thank you for your patience while we worked to fix this

Read the full incident report →