Ongoing since 01:04 AM UTC, affecting United States.
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
Affected components
United States
Update timeline
- investigating Nov 04, 2026, 01:04 AM UTC
We are currently investigating an issue causing some orders of Macys US (MACTCB-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring Nov 04, 2026, 01:50 AM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
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